Are you passionate about customer experience and luxury lifestyle brands? A prestigious company in Victoria Island, Lagos is hiring a Customer Success Officer to join their dynamic team. If you’re experienced, enthusiastic, and ready to elevate customer satisfaction, this is your chance to thrive in a fast-paced and rewarding environment.
Job Title: Customer Success Officer
Location: Victoria Island, Lagos
Salary: ₦200,000 Monthly
Why You Should Apply for This Customer Success Role
This is not just another customer service job in Lagos. This role places you at the heart of a luxury and lifestyle brand, offering you the opportunity to connect with high-end clientele, deliver personalized experiences, and grow your career in the booming luxury retail space.
Responsibilities of a Customer Success Officer
As a Customer Success Officer, your key responsibilities include:
- Building and maintaining strong relationships with clients
- Managing inquiries and resolving issues swiftly and efficiently
- Utilizing CRM platforms to track interactions and ensure customer satisfaction
- Collaborating with internal teams to enhance the overall customer journey
- Providing product knowledge and guidance related to luxury home décor and fragrance items
Requirements
To be successful in this role, candidates should meet the following qualifications:
- A Bachelor’s degree in Business, Marketing, Communications, or a related field
- 2+ years of experience in customer success, customer service, or client relationship management (luxury or lifestyle brand experience is a plus)
- Excellent verbal and written communication skills
- Strong interpersonal abilities with a customer-first mindset
- Tech-savvy, with proficiency in CRM platforms and customer service tools
- Ability to work independently and as part of a team in a fast-paced environment
- High level of professionalism, empathy, and attention to detail
- A passion for luxury products, home décor, and fragrance is an added advantage
Benefits of Working with a Luxury Brand in Lagos
Working in a luxury brand environment offers exposure to premium clientele, exclusive products, and a sophisticated work culture. This role is ideal for those who love quality service, elegant design, and meaningful customer engagement.
How to Apply
Ready to take your customer service career to the next level?
Interested and qualified candidates should send their CVs to talent@amaniadvisory.com using “Customer Success Officer” as the subject line.
